FREQUENTLY ASKED QUESTIONS
What is RawatCreations?
RawatCreations is a start-up company showcasing the singularly elegant and inspiring creativity of Prem Rawat. Though he is generally recognized for his lifelong work presenting the possibility of peace, Prem Rawat also has an artistic side that is shared through RawatCreations.
Currently, his unique and dynamic photography, as well as original musical compositions, are available to purchase exclusively on RawatCreations.com, with many other products in development.
RawatCreations strives to be both an ecologically and socially responsible company.
Does every photograph have an original signature by the artist?
Yes, each photograph is individually signed by Prem Rawat.
What is the meaning of the red seal on each print?
Each piece is personally signed by Prem Rawat and bears his personal seal (or Chop). 
How can I find out about new RawatCreations products?
Do the words, ‘RawatCreations’ appear on the purchased photographs?
No, the RawatCreations watermark appears only on the website.
Framing
How is the photograph framed?
RawatCreations is a start-up company showcasing the singularly elegant and inspiring creativity of Prem Rawat. Though he is generally recognized for his lifelong work presenting the possibility of peace, Prem Rawat also has an artistic side that is shared through RawatCreations.
Currently, his unique and dynamic photography, as well as original musical compositions, are available to purchase exclusively on RawatCreations.com, with many other products in development.
RawatCreations strives to be both an ecologically and socially responsible company.
What are the frames made of?
The black frame is Kiln dried Italian pine.
The silver frame is Ramen wood from Indonesia.
From certain angles, I can see a slight waviness or rippling in my photograph. What is this, and why is it happening?
It is not uncommon in museum-mounted photographs for a slight waviness known as ‘cockling” to appear. Cockling can occur when a museum-mounted photograph is exposed to humidity. RawatCreations uses museum mountings to fully protect and preserve your photograph. Although ripples may appear in certain lights, the integrity of the photograph is preserved.
Is the framed photograph environmentally friendly?
Yes, our framers are the first custom-framing manufacturer to offer environmentally friendly FSC and PEFC certified products.
How do I care for my custom frame and UV acrylic?
To spot-clean fingerprints off the UV acrylic Plexiglas, use a dry microfiber cloth and wipe in a soft, circular motion.
To properly clean the Plexiglas, mix water and isopropyl alcohol 1:1, and spray onto a clean microfiber cloth. Use the damp cloth to clean the Plexiglas, and dry off with a second microfiber cloth. As an alternative, apply non-ammonia glass cleaner to a microfiber cloth to clean.
Under no circumstances, use water or chemical cleaning agents directly on the Plexiglas. Liquids can seep under the Plexiglas and stain the mat. Do not use acrylic cleaners or polishing agents that may remove the protective finish. Please do not use any chemicals to clean the frames since chemicals can ruin the finish.
Shipping
When will my photograph ship?
Each photograph must be signed, stamped and framed before being shipped. The current estimate for this process is 2 – 5 weeks.
How is the photograph shipped within the USA?
Your photograph will be shipped via FedEx from Hawthorne, California.
A signature by an adult will be required upon delivery of the shipment. This is an important consideration when choosing your shipping address.
How is the photograph shipped internationally?
Currently, we must process orders shipping outside the U.S. manually. If you’re interested in placing an order that would ship outside the US, please send us the following:
- Your shipping address
- Your choice of photograph AND frame (black or silver)
- Phone number (for shipping document)
We will then provide a shipping quote before you place your order. If you decide to proceed with your order, we will send you an invoice, which you can pay online with a credit card, debit card or PayPal. Once your payment is received, we will process your order. It takes 3 to 4 weeks for custom framing before your artwork is shipped. Please note that you will be responsible for any local tax and duty fees, which are collected by the local shipping carrier.
How is Customs clearance handled within my country?
For orders shipped outside the US, all duties, taxes and brokerage fees are paid by the customer when the artwork is received.
Which countries do you ship to?
RawatCreations offers our products to 65 countries. For all shipments received outside the United States, please contact us at [email protected] to place your order.
| Australia Austria Bahrain Belgium Brazil Bulgaria Canada Chile China Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic El Salvador Estonia Finland France Germany Great Britain | Greece Guatemala Honduras Hong Kong Hungary India Indonesia Ireland Israel Italy Jamaica Japan Kuwait Latvia Lithuania Malaysia Malta Mexico Netherlands New Zealand Norway PanamaPhilippines | Poland Portugal Qatar Romania Russia Saudi Arabia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Thailand Trinidad and Tobago Turkey United States Ukraine United Arab Emirates |
Customer Service
What should I do if my photograph was damaged in transit?
RawatCreations is dedicated to excellent customer service. If there are any issues with your photograph, please contact us at [email protected]. A request for a return and replacement for damaged goods must be made within 14 days from delivery of merchandise.
What is your return policy?
With the exception of damaged goods, all sales are final.
A request for a return and replacement for damaged goods must be made within 14 days from delivery of merchandise.